1. Refunds
We offer refunds for products purchased directly from our website under the following conditions:
Defective or Damaged Products:: If your product is defective or damaged upon receipt, please contact us within 7 days of delivery for a full refund or exchange. You will be required to provide proof of the defect/damage.
Unsatisfied with Purchase:: If you are unsatisfied with your purchase, we will accept returns within 14 days of purchase.
You may cancel your order up to 24 hours after purchase by contacting our customer service team at [customer service email/phone number]. After this time, orders may have already been processed and shipped, in which case you will need to follow our return policy.
3. How to Initiate a Return or Refund
To request a return or refund, please contact our customer service team at [email protected]. Be sure to include your order number and a brief explanation of the issue. We’ll guide you through the process.